Mortgage & Money, Made Clear
How We Communicate
One of the biggest stress points in the mortgage process is not knowing what’s happening.
This page outlines exactly how I communicate—so you know what to expect, when to expect it,
and how to reach me at every stage.
What communication looks like at each stage
Whether you’re just getting started or already under contract, communication follows a clear,
predictable rhythm designed to reduce stress and eliminate surprises.
Before Pre-Approval
Exploration & clarity
- Email or text follow-up after your initial question
- Clear answers in plain English—no jargon
- Guidance on next best steps (even if you’re not ready yet)
Pre-Approval
Structure & confidence
- Direct call to review numbers and options
- Written summary so you don’t have to remember everything
- Availability by phone or text if questions come up
Under Contract
Consistency & updates
- Regular milestone updates as your loan moves forward
- Clear explanations before each major step
- Proactive outreach if something needs attention
Closing & Beyond
Completion & ongoing support
- Clear expectations leading into closing day
- Availability through funding and recording
- Post-closing check-ins as questions come up later
What you can expect—and what you won’t
You can expect
- Clear timelines and honest answers
- Communication that adapts to your preference (call, text, email)
- No guessing where things stand
- A calm, respectful experience
You won’t experience
- Being left in the dark
- Pressure to move faster than you’re ready
- Confusing jargon or vague responses
- Last-minute surprises without explanation
Ready to get clear answers?
If you’re early in the process or just trying to understand your options,
start with a simple question. I’ll help you decide the right next step—on your timeline.
Information provided is for educational purposes only and is not a commitment to lend.
Programs, rates, and terms are subject to change. All loans subject to approval.
Equal Housing Lender.