A simple rhythm designed to protect your time, keep buyers on track, and reduce “weekend surprises.”
You’ll know where things stand, and your clients will feel taken care of—without extra work on your end.
Best for: agents who want a consistent lender cadenceFocus: pre-approval → contract → close → post-close
Why this system works
Consistent touches create trust and keep pipelines moving. This cadence is built to help you stay focused on qualified buyers,
reduce last-minute surprises, and improve conversion from “looking” to “offer-ready.”
Protects your time
You’re not chasing status updates. We proactively surface the one question that matters:
“Who are you working with right now that needs a confident pre-approval?”
Reduces surprises
Predictable check-ins catch issues before showings, offers, and underwriting pressure—so you’re not finding out late
that something needs attention.
Improves conversion
Clear next steps + steady communication keeps buyers moving forward and helps you turn conversations into closings—without
extra work on your end.
How the cadence works (high level)
The goal isn’t “more communication.” The goal is the right communication at the right time —
so you’re not chasing updates and your clients don’t feel anxious.
Weekly rhythm (pre-approval + shopping stage)
Same days. Same intent. Two proactive touches that keep buyers moving and protect weekends.
Monday: quick check-in (60–120 seconds)
We reach out for a quick status touch and tee up fast next steps.
We ask the one simple question: who needs a confident pre-approval this week?
We keep it short on purpose—consistency builds trust.
Thursday: protect-the-weekend pre-approval touch
We check in with active shoppers and confirm “offer-ready” status.
We refresh pre-approval letters or payment snapshots as needed.
We surface any friction early so you’re not surprised Friday night.
Tuesday borrower updates (borrower + co-borrower)
Every Tuesday morning, we reach out to both the borrower and co-borrower with a plain-English update on where things stand,
what’s next, and what (if anything) we need from them.
Clients feel supported and informed—reducing stress and mid-week uncertainty.
We confirm next steps and timelines so tasks don’t drift.
If a question comes up that impacts your timeline or strategy, we keep you informed.
Under contract (milestone updates that matter)
Once we’re under contract, we keep updates tied to milestones — not random status pings.
You’ll know what’s done, what’s next, and what could create friction.
Contract received: initial game plan + key dates confirmed.
Disclosures sent/returned: expectations set for buyer tasks + timing.
Appraisal ordered / received: quick note if anything impacts timeline/value.
Conditional approval: what’s left + how we’re clearing it.
Clear to close: closing logistics + who has what.
After closing (protect the relationship)
After closing, we don’t disappear. We follow up in a way that strengthens trust and helps you stay connected —
without stepping on your relationship.
Post-close check-in: quick confirmation + what to expect next (servicing, first payment, escrow basics).
Ongoing support for questions: handled calmly with plain-English guidance.
Optional annual mortgage review (if they want it): equity, goals, and planning—no pressure.
Four easy ways to introduce me
Use whatever feels natural. You make the intro, I’ll take it from there, and I’ll keep you in the loop.
Copy/paste any of the scripts below.
Fastest • 3-way text
Three-way text intro (you → buyer + me)
Hi [Buyer First Name] — this is my lender partner, Chris Milker.
Chris, [Buyer First Name] is looking in [area] around [price range]. Can you help them get confidently pre-approved so we can move fast when the right home hits?
[Buyer First Name], Chris will take great care of you and keep me posted on next steps.
Best for: active buyers, quick starts, and “can we talk today?” moments.
Clean • group email
Group email introduction
Subject: Intro — Lending support for [Buyer First Name]
Hi Chris,
Chris, meet [Buyer First Name]. [Buyer First Name] is looking in [area] around [price range] and would like to get pre-approved (or confirm purchasing power).
[Buyer First Name], Chris is my trusted lender partner. He’ll walk you through next steps and keep me updated as you move forward.
Thank you!
Best for: first conversations, detailed scenarios, or when you want it documented.
Self-serve • app link
Share my loan application link
Here’s the secure loan application link I recommend:
https://my.successexpress.app/#/loan-officers/cmilker@smprate
Once you submit it, Chris will reach out personally to guide the next steps and will keep me posted on progress.
Best for: motivated clients who want to move on their own time.
High-touch • 3-way call
Three-way phone call (alignment fast)
“Chris, I’ve got [Buyer First Name] on the line with me.
[Buyer First Name] is looking in [area] around [price range]. Can we align on next steps for pre-approval and timing so we’re ready when the right home hits?”
(Then: “Chris will take it from here and I’ll stay looped in.”)
Best for: serious buyers, tight timelines, complex income, or strategic offer planning.
Want to plug into this system?
Start with a quick “Ask Your Questions” submission, and I’ll follow up with clear next steps.
If you’d rather understand the full flow first, our Process page breaks it down end-to-end.